CupixWorks Support Center

Submit Captures from the Computer

Submit Captures from the Computer

TABLE OF CONTENTS

We HIGHLY recommend using the Cupix Connect App to upload your photos/ videos for processing instead of the Capture App. Specifically, you should use the Upload 360° Photos or Videos option in the Connect App. It is more stable and overall, faster for uploading average to large site captures.

If, for some reason, you are unable to use the Connect App, the following options are available using a web browser and computer.


Web Browser Requirements

  • We recommend submitting captures using a Chrome web browser.
  • When uploading photos/ videos to CupixWorks, keep the Chrome browser and upload tab displayed on your screen.
    The browser will slow or stop the upload process if you navigate to a different tab or minimize/ close the browser window.
  • For more information on preventing your upload from slowing or stopping, refer to FAQ: 360° Photos are not Uploading/Uploading Very Slowly.


Submit Captures - Capture Data Already Uploaded

To manually upload 360° photo/ video files to a capture with capture data already uploaded:

  1. Plug in either the camera and USB cable or the microSD card into the computer.
  2. Sign into your CupixWorks team.
  3. Navigate to the project you are uploading your photos/ videos to.
  4. In the left navigation menu, click Captures.
  5. Click on Upload for Process-Pending Captures
  6. Click the name of the capture to upload to. 
  7. Click Choose Files
  8. Select all 360° photo and video files to upload and click Open. If you aren't sure which images are correct, select them all, and the software will choose the correct ones.
  9. Confirm you have all the files you need and click Next.
  10. Click Done.
  11. Once you see all the files are 100% uploaded (see notice in lower right of screen), double click on the Capture [date here].
  12. Verify that the Processing Status is marked as Completed for each Area listed.


Submit Captures - 360° Imagery Only

To create a new capture with 360° photo/ video files only:

  1. Plug in either the camera and USB cable or the microSD card into the computer.
  2. Sign into your CupixWorks team.
  3. Navigate to the project you are uploading your photos to.
  4. In the left navigation menu, click Captures.
  5. Click New Capture.
  6. Type in the capture name and set the capture date, then click Done.
  7. Double click the newly created capture.
  8. Click Upload Images Files.
  9. Use the default Area Name or type a new name and click Next.
  10. Select the Level the capture was taken on and click Next.
  11. Select the 360° photo and video files to upload for this level and area. NOTE: 
    • There is a limit of 400 photos per Area.
    • There is a limit of 3GB per video per Area. If you have a video file that is larger than this, contact Cupix Support.
  12. Click Next.
  13. Verify all information is correct and click Upload to submit the photos or video file.
M
Matt is the author of this solution article.

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