CupixWorks Support Center

Upload 360° Images

Upload 360° Images

TABLE OF CONTENTS


Introduction

Use Cupix Connect to upload captures taken with the Capture App after you sync the Capture Data.

 IMPORTANT!  

360° cameras might not be accessible with a USB cable when your computer uses a virtual desktop environment (Citrix, VirtualBox, VMware, etc.). If you have a virtual desktop system, please use the microSD card from your Insta360 camera or another computer.

Note: Project Admins and Project Members can upload each other's image files.



Camera Upload Options

Insta360 Cameras

  • 360° Camera
    • Automatically scans the camera for 360° images.
  • Folder 
    • Via Camera USB to the computer. Select the folder that contains the images. You can select the entire hard drive letter (i.e., "C" or "D") or the "Camera01" folder on the camera.
    • Via microSD card inserted into a card reader or the computer directly.


Ricoh Theta Cameras

  • 360° Camera
    • Automatically scans the camera for 360° images.
    • When a cable is unavailable, you can use WiFi to connect your Ricoh Theta camera instead.
  • Folder
    • Via Camera USB to the computer. Select the folder that contains the images. You can select the entire hard drive letter (i.e., "RICOH THETA X") or the "100RICOH" folder on the camera.
    • Via microSD card inserted into a card reader or the computer directly (Theta X only).
    • For the Ricoh Theta Z1, you cannot select the images from the camera's drive folder directly, so do this instead:
      1. Copy the images to a folder on the computer.
      2. Choose the hard drive letter (i.e., "C") or specific folder when you reach Step 2 below.


Upload Process

1. Click on Upload 360° Files.

2. Choose your method:

  • Use 360° Camera to upload directly from the camera using a USB cable to computer connection.
  • Use Folder to transfer images using one of the following methods:
    • Upload from camera when connected with a USB cable.
    • Upload from microSD card connected to the computer.
    • You have already copied the images to the computer and will upload them from the computer. (Note: Connect can scan at the hard drive level. No need to choose the exact folder the files reside in.) 


3. Here are the steps for using 360° Camera and Folder.

360° Camera

       A. Click on 360° Camera.

The screen will show the process of confirming the Capture Data with the images on the camera.

       B. Once the processing is done, a list of all images ready for uploading will be listed. Click on the Upload button.

The screen will show the process of uploading the images to the CupixWorks web server.

        C. Once all the images are uploaded, a message will appear confirming the upload as completed. Click on the Ok button to finish.


Folder

       A. Click on Folder.

       B. Click on the Select button.

       C. Navigate to the folder that has your images in it. Note that it may appear to be missing all the files. Click on Select Folder.

       D. Click on the Next button.

The screen will show the process of transferring the images from the camera to the computer.

        E. Once the processing is done, a list of all images ready for uploading will be listed. Click on the Upload button.

The screen will show the process of uploading the images to the CupixWorks web server.

       F. Once all the images are uploaded, a message will appear confirming the upload as completed. Click on the Ok button to finish.


Computer Sleep Mode

When your computer enters Sleep Mode, network connections are disconnected. This will then stop the uploading process between Connect and the CupixWorks servers. You can restart the upload process again if this happens. 

To avoid this in the future:

  • Change the computer settings for Sleep to a longer period.
  • Change the computer settings for Sleep to 'Never'.
M
Matt is the author of this solution article.

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