FAQ: Camera to Computer Connection Issues

TABLE OF CONTENTS

Here are common issues and solutions for connecting your camera to a computer when using Connect.

Camera Unresponsive

Is the camera powered on? Make sure to follow this sequence each time:
1. Connect the USB cable to the computer.
2. Turn the camera on.
3. Connect the camera to the cable.
Did the camera freeze & it needs to be hard reset? Remove the battery and/or do a factory reset (depending on your camera model this will vary).
The Insta360 camera's USB Mode might be set to Android by default. If the camera USB drive is not visible, here is how to change the settings:

Does your USB cable only charge the camera and doesn't transfer data? Replace it with one that supports both 5v power + data transfer.
Is the cable connection loose at either end (computer or camera)? Press the connector in more. If it will not stay in on its own, replace it.
Is the connector bent, lessening the contact surface when plugged in? Bend it back or replace it with a new one.
Is the internal wiring torn or strained at the connector end? Replace with a new cable.

Is the port bad? Try another port to verify.
You may have Windows virtual port issues or corrupted USB drivers. Ask your IT department to diagnose the source of the problem.
The USB port is mechanically damaged/ won't hold the connector in. Use a different port or a USB hub instead.
You have too many USB devices connected simultaneously causing driver conflicts (see HERE for Microsoft-specific support). Update old drivers and reboot the computer to see if that works.

Use the microSD Card + SD Adapter and/or Card Reader to connect to the computer.

Are the gold contacts/ "fingers" dirty? Clean with an eraser.
Is the external card reader too old to recognize newer microSD card formats? Buy a newer one.
Windows does not recognize a known good SD Adapter/ Card Reader. Use Windows built-in troubleshooting - see HERE.