CupixWorks Support Center

FAQ: Common Capture Issues

FAQ: Common Capture Issues


Dirty Lens

Question: If I recorded images and videos that appear dirty, how do I clear them up?

Answer: Use a soft silk cloth to clean the camera lens. Re-capture the areas that were affected.

Unsteady Single Shot Results

Question: How can I steady the camera to produce better quality panos in a SiteView?

Answer: Please be aware that there is a timing difference between the beep in the Capture App and the 360° camera itself. Remain very still when capturing with Single Shot until you hear the final processing beep(s) from the camera.

We suggest practicing a few times on site before taking the required photos. You can view the results on your camera.

Camera View Obstructed

Question: How do I set up the camera so that myself and/ or other items don't obstruct the capture view?

Answer: See Nadir and Horizontal Field Of View for guidelines on taking better photos and videos with a helmet, selfie-stick, or tripod.

Wrong Position Marked on Reference Plan

Question: I marked the wrong position on the Reference Plan in the Capture App, so how can I fix it?

Answer: Delete the Area with the wrong position & capture it again using the correct position. If the Capture has already been processed, it cannot be deleted in the Capture App as it is unavailable. 

In the future, please make sure that you have the latest Project Template and select the correct location. You can do this by tapping on Update Now when it appears in the project name field. If you don’t see the reference plan(s) you expected to see, please contact your project administrator.

Low Camera Battery

Question: I tried to capture a site with my camera's battery at 5% charge, but it didn't work. What went wrong?

Answer: Your camera has difficulty operating properly when the battery is at, or below, 10-15% charge.  Try to start your capture with a fully charged camera. If you are likely use up the charge throughout the day, plan for down time to recharge the camera or swap the battery if your model allows for it.

Matt is the author of this solution article.

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