CupixWorks Sign-in

TABLE OF CONTENTS

• December 2023 CupixWorks Sign-in Updates
  • User Experience Changes
  • User Actions Required
  • Members of Multiple Teams
  • Existing Teams using SSO
• How to Reset Password
• New Sign-in Process
• Secure Verification Code Email
• Support Notes

December 2023 CupixWorks Sign-in Updates

We would like to inform you that the following changes:

• You must reset your password using the new rules.
• The Team domain URL is not needed for the web app but is still required for desktop & mobile apps.
• You can choose between different teams.
• You can now sign in using 2-step verification.
• We support SSO using SAML.

User Experience Changes

Here is a comparison of the old and new methods for signing in:

Function	Old Sign-In Method	New Sign-in Method
Sign-in	Enter your email and password, then click Sign in.	Enter your email, click Next, enter your password, and then click Sign in.
Password Rule	Must be at least 8 characters long.	Must be at least 8 characters long AND have at least one lower case letter, one upper case letter, one number, and one special character.
Sign in with Team URL	Team URL always required when signing in.	Sign in without Team URL in Web app: Go to app.cupix.works or click 'Sign In' on the cupix.com homepage. Choose region (US, EU, AU), enter email then password You will be redirected to the team. If you have multiple teams, you will see teams you can sign in to.
2-Step Verification	Team settings dictate whether required or not.	Team & Personal settings: You can enable 2-step verification for your personal account in  Settings > Personal. If your team mandates 2-step verification, the setting will be enabled and you cannot disable it.

User Actions Required

Here is a list of actions required for each user:

Action	Why?	What Happens if I don't?
Password Reset	A new access management system requires a new password. A more complex password rule was applied.	Once signed out of the current session, you cannot sign in without resetting your password.
Update all your mobile & desktop apps: TwinCapture Connect App	Old versions of the apps do not support the new sign-in method.	Old apps only work with old passwords. You cannot sign in to old apps with a newly reset password.

Members of Multiple Teams

Teams in the same region:

• If you're a member of Teams A and B, in current settings, that means you have 2 pairs of ID and PW. But after this update, you will have a single set of ID and PW for a single account and this account will be used for signing in to multiple teams.

Teams in different regions:

• You will have different accounts for each region.

Existing Teams using SSO

Integration reconfiguration required:

• We now support SAML and Open ID Connect.

• Users with email & password sign-in need a password reset. Users with SSO don't need to do so.

• Users need to sign in with a Team URL to view SSO options.

How to Reset Password

To reset passwords, you need to specify your Server Region(s) and Email Address(es) as applicable.

Here are the different ways to reset your password(s):

• Web App - Using Team URL(ex. hardhat.au.cupix.works for Hardhat Inc in Australia)
  • When you access the CupixWorks Web App using your Team URL (such as 'hardhat.au.cupix.works') we know the server region, so you can skip entering it. The dropdown for selecting the server region will be grayed out.
• Web App - NOT Using Team URL(ex. hardhat.au.cupix.works for Hardhat Inc in Australia)
  • When you access the CupixWorks Web App through 'app.cupix.com' we don't know their server region. You will need to enter it before proceeding.
• Through TwinCapture or Connect
  • When you access the CupixWorks mobile or desktop apps, you must use your Team URL (such as 'hardhat.au.cupix.works').

• Through Cupix Web Page (www.cupix.com)
  • When you access the CupixWorks Web App through 'app.cupix.com' we don't know their server region. You will need to enter it before proceeding.

New Sign-in Process

Here are the new ways to sign in:

• Without using a Team URL
  1. Enter Server Region + Email Address.
  2. Enter Password.
  3. Select your Team. (If the server region and email address combination belong to only one Team account, then this step will be skipped.)
  4. Arrive on CupixWorks default page.

• Using a Team URL

  1. Enter Server Region + Email Address.
  2. Enter Password.
  3. Arrive on CupixWorks default page.
• Single Sign On (SSO)
  1. Choose method:
     • Email Address.
     • Single Sign On.
  2. Arrive on CupixWorks default page.

Secure Verification Code Email

A secure verification code will be emailed whenever you reset your password or sign in. It will come from no-reply@accounts.cupix.com. Example:

If you do not receive it, please check your SPAM folder or ask your IT dept. to whitelist this email address.

Support Notes

If you cannot sign in:

• Verify that you are using the correct email address, password, and team domain.
• Ask your Team Administrator if your access permissions have been changed recently.
• Contact Cupix Support if you cannot resolve the issue.