CupixWorks Support Center

Download Image Files from a Camera

Download Image Files from a Camera


Create a Folder for Image Files

  • Create a folder on your computer to hold the image files. We recommend placing it somewhere easy to find, like on your Desktop.
  • Do not use a folder in a network-attached drive. The image files need to be on the local computer drive for uploading to CupixWorks.

Connect the Camera to the Computer

  1. Use the USB cable that came with your camera and connect it to the computer.
  2. You should hear a series of sounds that indicate it is connecting.
  3. Once the sounds stop, open your computer's file explorer (if it doesn't do so automatically).
  4. Here are the options for each camera brand:
    • Insta360 camera models have USB drive details that typically look something like this:
      • USB Drive (E:) and subfolders DCIM -> Camera01.  
    • Ricoh camera models have USB details that typically look like this:
      • Ricoh Theta X and subfolders DCIM -> 100RICOH
  5. If you do not see the drives and folders, email for assistance.

Locate Image Files on the Camera

  1. Click on the camera drive folders until you reach the image files:
    • Insta360 cameras: USB Drive -> DCIM -> Camera01.
    • Ricoh cameras: Ricoh Theta X -> DCIM -> 100RICOH.
  2. Locate the image files you have recorded by the file names:
    • Insta360 cameras:
      • Videos start with VID_ and end with .INSV. (Note that .insv files always come in pairs.)
      • Photos start with IMG_ and end with .INSP.
    • Ricoh cameras: 
      • Videos start with R00 and end with MP4.
      • Photos start with R00 and end with JPG.

Read this for a detailed explanation of what the file names mean.

Download Image Files to the Computer

  1. Highlight the files you need in the camera folder.
  2. Right-click on one of the files, then click on Copy. Alternatively, press Control + C.
  3. Inside the computer folder you created, right-click, then click on Paste. Alternatively, press Control + V.
Matt is the author of this solution article.

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