CupixWorks Support Center

Download Image Files from a Camera

Download Image Files from a Camera


Create Folder for Image Files

  • Create a folder on your computer to hold the image files. We recommend placing it somewhere easy to find, like on your Desktop.
  • Do not use a folder in a network attached drive. The image files need to be on the local computer drive for uploading to CupixWorks.

Connect Camera to Computer

  1. Use the USB cable that came with your camera and connect it to the computer.
  2. You should hear a series of sounds that indicate it is connecting.
  3. Once the sounds stop, open your computer's file explorer.
  4. The different camera models have USB drive details that typically look something like:
    • Insta360 cameras: USB Drive (D:) and subfolder DCIM
    • Ricoh cameras: RICOH THETA Z1 and subfolder Fixed Storage
  5. If you do not see the drives and folders, email for assistance.

Locate Image Files on Camera

  1. Click on the camera drive folders until you reach the image files:
    • For Insta360 cameras: USB Drive -> DCIM -> Camera01.
    • For Ricoh cameras: RICOH THETA Z1 -> Fixed Storage -> DCIM -> 100RICOH.
  2. Locate the image files you have recorded. Each camera brand has its own way of managing file names:
    • Insta360 file names start with VID_ or IMG_ and end with .insv or .insp. Note that .insv files come in pairs.
    • Ricoh file names start with R00 and end with .MP4 or .JPG.
  3. If you are looking for videos only, choose .insv or .MP4 files. If you are looking for still photos only, choose .insp or .JPG files.
  4. Read this article for a detailed explanation of what the file names mean.

Download Image Files to Computer

  1. Highlight the files you need in the camera folder.
  2. Right click on one of the files, then click on Copy. Alternatively, press Control + C.
  3. Inside the computer folder you created, right click, then click on Paste. Alternatively, press Control + V.
Matt is the author of this solution article.

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