CupixWorks Support Center

Upload Image Files in Project Admin Center

Upload Image Files in Project Admin Center

TABLE OF CONTENTS


Introduction

We HIGHLY recommend using the Cupix Connect App and the Upload 360° Photos or Videos to upload all of your image files. It is more stable and typically much faster for uploading average to large captures.

If for some reason you are unable to use the Connect App, there are options available using your camera's SD card, a computer, and the Chrome web browser.

Note: Project Admins and Project Members can upload each other's image files.


Web Browser Requirements

  • We recommend submitting captures using a Chrome web browser.
  • When uploading image files to the CupixWorks Project Admin Center, keep the Chrome browser and upload tab displayed on your screen until all files are uploaded.
    The browser will slow or stop the upload process if you navigate to a different tab or minimize/ close the browser window.
  • For more information on preventing your upload from slowing or stopping, refer to FAQ: Upload Process and Common Issues.


Upload in Project Admin Center

There are two ways to upload image files to your project within Project Admin Center:

  • Upload for Process-Pending Capturesbutton on the main Captures page.
    • Use this option when you have already uploaded the capture data in the capture app, but cannot upload with Connect for some reason.
  • Upload 360 Filesbutton inside a capture date.
    • Use this option when you are unable to upload the capture data due to an error OR have to capture a site without our capture app due to the environment. (Only use this when a support person/CSM instructs you to. Missing capture data slows down the system process.)

Instructions for each are provided below.

 

Capture Data Already Uploaded

To upload 360° image files with the capture data already uploaded (Sync in Capture App):

  1. Connect the camera (with SD card in it) and USB cable or the SD card + reader to the computer.
  2. Sign in to your CupixWorks team domain.
  3. Navigate to the project you are uploading your image files to. (If you start in "Map View", search at the top for the project name if not seen on the left side.)
  4. Click on Captures at the top.
  5. Click on Upload for Process-Pending Captures
  6. Click Choose Files. Click on a capture date to expand the row to view all the files the system is waiting for. 
  7. Select the file(s) to upload, then click Open. NOTE:
    • If you copied the files to a folder on the computer, go there.
    • If you connected the camera with the SD card in it, go to the USB drive -> DCIM -> Camera01 folder.
    • If you aren't sure which ones are needed, select all the files in the folder and our system will figure out which are needed or not.
  8. Click Next
  9. Click Done
  10. The files will upload to the CupixWorks server. You can view the progress in the lower right of the screen. 
  11. Once all files are uploaded, click on the Reload this page  icon.
  12. The status of each Area should change from "Waiting Panos" to "In Progress". Depending on file size and the number of files uploaded, it might take up to several hours and up to 24 hours for processing to complete.


360° Imagery Only

To create a new capture with 360° image files only:

  1. Connect the camera (with SD card in it) and USB cable or the SD card + reader to the computer.
  2. Sign in to your CupixWorks team domain.
  3. Navigate to the project you are uploading your image files to. (If you start in "Map View", search at the top for the project name if not seen on the left side.)
  4. Click on Captures at the top.
  5. Here you can do one of two things:
    • Click on New Capture:
      1. Select a capture date and type in a label (if applicable), then click on Save.
      2. Double-click on the newly created capture date at the top.
    • Click on an existing capture date to add files.
  6. In the capture date screen, click on Upload 360 Files.
  7. Use the default Area Name or type in a new name, then click Next.
  8. Select the Level the capture was taken on and click Next.
  9. Select the image files to upload. NOTE: 
    • There is a limit of 400 panos per Area.
    • There is a limit of 3GB per video per Area.
    • 2 INSV files equal a single video and Area.
    • If you have a video file larger than this, contact your CS team for assistance.
  10. Click on Next.
  11. Verify all information is correct and click Upload to submit the image file(s).
  12. Contact your CS team to provide the start and stop positions on the reference plans for each new Area. These details are needed for proper pano alignment.
M
Matt is the author of this solution article.

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