FAQ: Camera Connection Issues
TABLE OF CONTENTS
Here are some common issues and solutions when connecting your camera to a computer:
Connecting The Camera
- The camera is not powered on
- The camera froze & needs to be hard reset
- Camera "USB to computer" setting disabled (see Insta360 One R*, One X2**, and X3*** tips below)
- Connect the USB cable to the computer first, then connect the camera, then turn the camera on.
USB Cables
- Loose connection at either end (press the connector in more)
- It isn't spec'd for 5v + data, so when plugged in, the camera is charged by the computer and not communicating, so it is missing the ability to transfer data (replace with new)
- The connector is bent, lessening the contact surface when plugged in (bend back or replace with new)
- Internal wiring torn or strained at the connector end (replace with a new cable)
USB Hubs/ Computer USB Ports
- Bad port (try another port to verify)
- Bad cable/ connector (plug into another computer to verify)
- Windows virtual port issues/ corrupted drivers
- The port is mechanically damaged/ won't hold the connector in
- Too many USB devices connected at the same time causing driver conflicts (see HERE for Microsoft-specific support) Update any old drivers and reboot the computer to see if that works.
SD Cards (microSD Card + SD Adapter insert/ Card Reader connected to the computer)
- The gold contacts/ "fingers" are dirty (clean with an eraser)
- External card readers can USB connection issues (see above)
- The external card reader is too old to recognize newer SD formats (buy a new one)
- Windows not recognizing known good SD Adapter/ Card Reader (Use Windows built-in troubleshooting - see HERE)
Computer File Folders
- Trouble finding the location of the Downloaded images/ data - see Settings in Connect App or Windows folder paths
Insta360 Tip #1
* = For the Insta360 One R, RS, or RS 1-Inch, the camera's USB Mode might be set to Android by default, so it won't be found by a Windows/ MAC computer. In the camera, when in Standard mode:
- Swipe down.
- Swipe left.
- Tap on the gear icon (Settings) -> General -> USB Mode.
- Change it to U-Disk Mode (PC will appear as the default after selected).
Video: [SOLVED] Insta 360 R NOT Connecting by USB - YouTube
Insta360 Tip #2
** = For the Insta360 One X2, the camera's USB Mode might be set to Android by default, so it won't be found by a Windows/ MAC computer. To fix this with the camera:
- Touch the screen and swipe down.
- Swipe left.
- Tap on the gear icon (Settings) -> General -> USB Mode.
- Change it to Desktop Mode.
Video: How to Transfer Files | Insta360 ONE X2 Tutorial #shorts - YouTube
Insta360 Tip #3
*** = For the Insta360 X3, the camera's USB Mode might be set to Android by default, so it won't be found by a Windows/ MAC computer. To fix this with the camera:
- Touch the screen and swipe down.
- Tap on the gear icon (Settings) -> USB Mode.
- Change it to U-Disk Mode.
- Hit the back arrow (<) twice, then swipe up.
Video: How to Perform Basic Operations | Insta360 X3 Tutorial - YouTube (Settings starting at 5:36)