FAQ: Camera Connection Issues

TABLE OF CONTENTS

• FAQ: Camera Connection Issues
  • Connecting The Camera 
  • USB Cables
  • USB Hubs/ Computer USB Ports
  • SD Cards (microSD Card + SD Adapter insert/ Card Reader connected to the computer)
  • Computer File Folders
• Insta360 Tip #1
• Insta360 Tip #2
• Insta360 Tip #3

Here are some common issues and solutions when connecting your camera to a computer:

• Connecting The Camera 

  • The camera is not powered on
  • The camera froze & needs to be hard reset
  • Camera "USB to computer" setting disabled (see Insta360 One R*, One X2**, and X3*** tips below)
  • Connect the USB cable to the computer first, then connect the camera, then turn the camera on.

• USB Cables

  • Loose connection at either end (press the connector in more)
  • It isn't spec'd for 5v + data, so when plugged in, the camera is charged by the computer and not communicating, so it is missing the ability to transfer data (replace with new)
  • The connector is bent, lessening the contact surface when plugged in (bend back or replace with new)
  • Internal wiring torn or strained at the connector end (replace with a new cable)

• USB Hubs/ Computer USB Ports

  • Bad port (try another port to verify)
  • Bad cable/ connector (plug into another computer to verify)
  • Windows virtual port issues/ corrupted drivers
  • The port is mechanically damaged/ won't hold the connector in 
  • Too many USB devices connected at the same time causing driver conflicts (see HERE for Microsoft-specific support) Update any old drivers and reboot the computer to see if that works.

• SD Cards (microSD Card + SD Adapter insert/ Card Reader connected to the computer)

  • The gold contacts/ "fingers" are dirty (clean with an eraser)
  • External card readers can USB connection issues (see above) 
  • The external card reader is too old to recognize newer SD formats (buy a new one) 
  • Windows not recognizing known good SD Adapter/ Card Reader (Use Windows built-in troubleshooting - see HERE)

• Computer File Folders

  • Trouble finding the location of the Downloaded images/ data - see Settings in Connect App or Windows folder paths

Insta360 Tip #1

* = For the Insta360 One R, RS, or RS 1-Inch, the camera's USB Mode might be set to Android by default, so it won't be found by a Windows/ MAC computer. In the camera, when in Standard mode:

1. Swipe down.
2. Swipe left.
3. Tap on the gear icon (Settings) -> General -> USB Mode.
4. Change it to U-Disk Mode (PC will appear as the default after selected).

Video: [SOLVED] Insta 360 R NOT Connecting by USB - YouTube 

Insta360 Tip #2

** = For the Insta360 One X2, the camera's USB Mode might be set to Android by default, so it won't be found by a Windows/ MAC computer. To fix this with the camera:

1. Touch the screen and swipe down.
2. Swipe left.
3. Tap on the gear icon (Settings) -> General -> USB Mode.
4. Change it to Desktop Mode.

Video: How to Transfer Files | Insta360 ONE X2 Tutorial #shorts - YouTube

Insta360 Tip #3

*** = For the Insta360 X3, the camera's USB Mode might be set to Android by default, so it won't be found by a Windows/ MAC computer. To fix this with the camera:

1. Touch the screen and swipe down.
2. Tap on the gear icon (Settings) -> USB Mode.
3. Change it to U-Disk Mode.
4. Hit the back arrow (<) twice, then swipe up.

Video: How to Perform Basic Operations | Insta360 X3 Tutorial - YouTube (Settings starting at 5:36)