FAQ: Resubmit as a New Capture

TABLE OF CONTENTS

• FAQ: Resubmit as a New Capture
  • Capture App
  • Connect
  • CupixWorks

Q: I received an error when submitting a capture in CupixWorks. How do I fix this?

A: When you submit a capture, and the server is unable to process it properly, you can re-submit it using the Capture App and Connect. Here is the process:

Capture App

1. Open the Capture App on your mobile device.
2. Tap on Submit in the lower right corner.
3. Swipe up until you see the date of the capture (Sept 21st in your case). Tap on it.
4. The screen will state "Submitted Capture" and will move it to History. Tap on < Submit to go back.
5. Swipe down until you see History in the upper right, then tap on it.
6. Tap on "Sep 21, 2022".
7. Tap on Resubmit as a New Capture.
8. Tap on Resubmit.
9. You will be taken to the Sync Capture screen. Tap on Start.
10. Once done, tap on Close.

Connect

Here is how to re-upload using the files on the camera:

1. Attach your camera to the computer with a USB cable. (It must support 5v power + data transfer.)
2. Turn it on and confirm that the computer can see the files in the camera drive folder.
3. Open Connect on your computer.
4. In Connect, click on Upload 360° Files.
5. Click on 360° Camera.
6. Connect will search for the files. Once found, you should see a list with all of them. Click on Upload.
7. Once the files are uploaded, click Okay.

Here is how to re-upload using the files on the computer:

1. Use the existing cached files or copy new photos/videos to a folder on the computer. 
   • Note: DO NOT copy any older photos/videos into the same folder.
2. Open Connect on your computer.
3. In Connect, click on Upload 360° Files.
4. Click on 360° Camera.
5. Connect will search for the files. Once found, you should see a list with all of them. Click on Upload.
6. Once the files are uploaded, click Okay.

CupixWorks

1. In your Chrome web browser, open CupixWorks Project Center
2. In your project, click on Captures.
3. Verify that the upload worked. You should see either a process pending icon  or a process complete icon  .

NOTE: If you see a red triangle icon  , an error occurred, and you should report it to Cupix Support immediately.