FAQ: Other Issues
At times, previously unclassified errors may occur that stop our system from processing a capture. When this happens, your CSM will contact you for more details.
FAQ: Other Issues
Matt Brown
Modified on: Fri, 8 Oct, 2021 at 9:47 AM
- Getting Started with CupixWorks
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Administration
- Permissions Overview
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Project Administration
- Set up a Project
- CupixWorks Structure at a Glance
- Create a Level
- Navigating the Level Editor
- Using the Level Editor - Ref. Plans Tool
- Using the Level Editor - Sketch Tool
- How to create Rooms in the Sketch Tool
- Using the Level Editor - Objects Tool
- Upload and Configure a Reference Plan
- Set up BIM
- Navigating the BIM Editor
- Setting Up and Creating a SiteView
- Publishing Capture Levels for SiteView
- Publishing Reference Plans for SiteView
- Publishing Clusters and Panos for SiteView
- Viewing the Capture Detail Page
- Import Rooms from BIM Files
- How to Create a Team (Admins Only)
- Import Reference Plans from BIM 360
- Using the Project Map Dashboard
- Set Up Capture QA Service
- View and Email Users on a Project
- Point Cloud Alignment
- Members
- Groups
- Sharing
- Forms
- Team Management
- 360º Hardware
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Field Capture
- Getting Started with Field Capture
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Capture Process
- Download Project Template
- Change Project in the Capture App
- Change Level in the Capture App
- Change Reference Plan in the Capture App
- Capture New Area
- Capture Mode Overview
- Capture Mode: Video
- Capture Mode: Single Shot
- Capture Mode: Cluster Shot
- Add Photos to Existing Cluster Shot Capture
- Edit Capture Area
- Delete a Capture Area
- Making Annotations During a Capture
- Edit Annotation in Existing Capture
- Add New Annotation to Existing Capture
- Delete Annotation from Capture
- Capture Upload Process
- Submitting Captures from the Capture App
- Submit Captures from the Computer
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Capture Tutorial Videos
- Cluster Shot Capture with Helmet
- Cluster Shot Capture with Monopod
- Cluster Shot Capture with Tripod
- Cluster Shot Capture with Tall Monopod
- Single Shot Capture with Helmet
- Single Shot Capture with Tripod
- Single Shot Capture with Tall Monopod
- Above Ceiling Capture with Monopod
- Capture High Areas with Monopod
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Capture FAQs
- FAQ: Common Capture Issues
- FAQ: 360° Photos Are Not Uploading Or Upload Very Slowly
- FAQ: Camera Storage Running Low
- FAQ: Reference Plan Issues
- FAQ: Capture Upload Issues
- FAQ: Capture Area Issues
- FAQ: Video Capture Issues
- FAQ: Cluster Shot Capture Issues
- FAQ: Failed Capture Submission
- FAQ: Processing Error Codes
- FAQ: Other Issues
- Troubleshooting Guide
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SiteView
- Getting Started with SiteView
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Using SiteView
- SiteView Settings
- How to use SiteView Widget Windows
- Capture Viewer Settings
- How to Navigate SiteView in Walkthrough Mode
- Show Or Hide Pano Bubbles
- The Clipping Tool
- How to Navigate SiteView in 3D Mode
- Compare Captures from Different Dates
- Change Capture Date
- Change Level in SiteView
- How to Navigate a Reference Plan with Plan Viewer
- Change Reference Plan in SiteView
- Compare Digital Twins and Navigate the BIM Viewer
- Overlay BIM objects on Panos
- Transform 3D Objects
- Viewing Rooms in SiteView
- Viewing Point Clouds in SiteView
- Taking Measurements in SiteView
- How Photo Measurement Works
- Measurement Accuracy
- Adding Annotations
- Viewing Annotations
- Exporting Annotation Reports in HTML and PDF
- Searching and Filtering for Annotations
- Sharing Annotations
- Adding Markups
- Attach File to an Annotation
- Moving Annotations
- Generate A Timeline Report
- Permissions and Sharing
- SiteInsights
- Downloads
- Integrations
- Changes and Updates