FAQ: Other Issues
At times, previously unclassified errors may occur that stop our system from processing a capture. When this happens, your CSM will contact you for more details.
FAQ: Other Issues
Matt Brown
Modified on: Fri, 8 Oct, 2021 at 9:47 AM
- Getting Started with CupixWorks
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Project Center
- Administration
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Using Project Center
- View and Email Users on a Project
- Viewing the Capture Detail Page
- Create a Level
- Navigating the Level Editor
- Using the Level Editor - Ref. Plans Tool
- Using the Level Editor - Sketch Tool
- How to create Rooms in the Sketch Tool
- Using the Level Editor - Objects Tool
- Upload Reference Plans
- Advanced: Upload and Configure Reference Plans
- Set up BIM
- Navigating the BIM Editor
- Import Reference Plans from BIM 360
- Import Rooms from BIM Files
- Setting Up and Creating a SiteView
- Publishing Capture Levels for SiteView
- Publishing Reference Plans for SiteView
- Publishing Clusters and Panos for SiteView
- Point Cloud Alignment
- Permissions
- Members
- Groups
- Sharing
- Templates for Forms & Annotations
- 360º Hardware
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Capture
- Basic Capture Course
- Capture Tips
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Capture Process
- Adding a 360° Camera to the Capture App
- Download Project Template
- Change Project in the Capture App
- Change Level in the Capture App
- Change Reference Plan in the Capture App
- Capture New Area
- Capture Mode Overview
- Capture Mode: Video
- Capture Mode: Single Shot
- Edit Capture Area
- Delete a Capture Area
- Making Annotations During a Capture
- Edit Annotation in Existing Capture
- Add New Annotation to Existing Capture
- Delete Annotation from Capture
- Capture Upload Process
- Submitting Captures from the Capture App
- Submit Captures from the Computer
- Capture Tutorial Videos
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Capture FAQs
- FAQ: Common Capture Issues
- FAQ: 360° Photos Are Not Uploading Or Upload Very Slowly
- FAQ: Camera Storage Running Low
- FAQ: Reference Plan Issues
- FAQ: Capture Upload Issues
- FAQ: Capture Area Issues
- FAQ: Video Capture Issues
- FAQ: Failed Capture Submission
- FAQ: Resubmit as a New Capture
- FAQ: Other Issues
- Troubleshooting Guide
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SiteView
- SiteView Settings
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Using SiteView
- How to Navigate SiteView in Walkthrough Mode
- How to Navigate SiteView in 3D Mode
- Compare Captures from Different Dates
- Change Capture Date
- How to Navigate the Plan Viewer
- Compare Digital Twins with the BIM Viewer
- Transform 3D Objects
- Viewing Rooms in SiteView
- Viewing Reality Capture Data in SiteView
- Taking Measurements in SiteView
- How Photo Measurement Works
- Measurement Accuracy
- How to Use Annotations in SiteView
- Generate A Timeline Report
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Downloads
- Cupix Capture App
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Cupix Connect App
- Cupix Connect Overview
- Cupix Connect Options
- Upload 360° Photos or Videos
- Upload Point Cloud
- Upload 360° Files (Capture App Not Used)
- Download SiteView Content
- Download 360° Photos
- FAQ: Cache Management
- FAQ: Camera Connection Issues
- FAQ: Copy 360° Photos To Your Computer
- Connect Ricoh Theta Z1 Camera via WiFi
- Updating Cupix Connect
- Software License Attribution for Connect App
- SiteView Offline Viewer
- Integrations
- SiteInsights
- Release Notes