CupixWorks Support Center

Troubleshooting Guide

Troubleshooting Guide

The Troubleshooting Guide is meant to assist users when they encounter issues when capturing on site. Here is a list of topics referenced in it:

  • Capture App Error Codes
  • Report An Issue
  • Take A Screenshot
  • MiSphere/ MadV Camera
    • Firmware Update Process
    • Battery Indicator Light
    • Wi-Fi Connection Issues
    • Cluster Shot Timed Out Error
  • Ricoh Theta Z1 Camera
    • Caring For The Camera And FAQ
    • Power ON/ OFF/ Sleep Mode
    • Power Lamp Status Indicators
    • Firmware
    • Wi-Fi Password Issues
    • Wi-Fi Connection Issues
    • Hard Reset/ Camera Locks Up
    • Red ERROR! Message
  • Capture App
    • Exporting Capture Data
    • Exporting Capture Data Tips
    • Wi-Fi And Multiple Cameras
    • Login And Passwords
    • Desktop Uploads And Capture Data
  • General Advice
    • Best Practices
    • Caring For Your Camera


You can download the latest version as a PDF below.


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