Troubleshooting Guide

The Troubleshooting Guide is updated regularly. Here is a list of current topics referenced in it:

• Capture App
  • Camera Troubleshooting Process
  • App Troubleshooting Process
  • Report An Issue
  • Take A Screenshot
  • Sync Capture Data And Upload 360° Files
  • Updates, Login And Password
  • Exporting Capture Data
  • Camera WiFi & Multiple Cameras/Devices
  • HDR Modes
  • Clear Storage Space
  • iOS Software Update
  • iOS Settings - Allow Location Services
  • iOS Settings - VPN
  • Apps Compete For WiFi Connection
• Connect App
  • Troubleshooting Process
  • Report An Issue
  • Connecting The Camera
  • USB Cables
  • USB Ports
  • Computer Sleep Settings
• Ricoh Theta Z1 Camera
  • Troubleshooting Process
  • Cupix Calibration Certification
  • Caring For The Camera And FAQ
  • Power ON/ OFF/ Sleep Mode
  • Mode/ Function Buttons
  • Power Lamp Status Indicators
  • Firmware
  • WiFi Password Issues
  • WiFi Connection Issues
  • Hard Reset/ Camera Locks Up
  • Red ERROR! Message
  • Additional Resources
• Insta360 ONE X2
  • Troubleshooting Process
  • Caring For The Camera And FAQ
  • Power ON/ OFF/ Standby Mode
  • Power Light Status Indicators
  • Firmware
  • WiFi Connection Issues
  • Hard Reset/ Camera Locks Up
  • Additional Resources
• General Advice
  • Caring For Your Camera
  • Where To Send Broken Devices
  • Details Helpful For Tech Support

You can download the latest version as a PDF below.