CupixWorks Support Center

Troubleshooting Guide

Troubleshooting Guide

The Troubleshooting Guide is meant to assist users when they encounter issues when capturing on site. Here is a list of topics referenced in it:

  • Capture App
    • Error Codes
    • Report An Issue
    • Take A Screenshot
    • Record Your iOS Device Screen
    • Uploading Capture Data And 360° Photos
    • Updates/ Login And Password
    • Exporting Capture Data
    • Exporting Capture Data Tips
    • Wi-Fi And Multiple Cameras
    • HDR Modes
    • iOS Updates
    • Camera Storage Error
    • Misc. Issues
  • Connect App
    • Connecting The Camera
    • USB Cables
    • USB Hubs/ Computer USB Ports
    • Record Your Computer Screen
  • Mi Sphere/ MadV Camera
    • Firmware Update Process
    • Battery Indicator Light
    • Wi-Fi Connection Issues
    • Timed Out Error
  • Ricoh Theta Z1 Camera
    • Cupix Calibration Certification
    • Caring For The Camera And FAQ
    • Power ON/ OFF/ Sleep Mode
    • Mode/ Function Buttons
    • Power Lamp Status Indicators
    • Firmware
    • Wi-Fi Password Issues
    • Wi-Fi Connection Issues
    • Hard Reset/ Camera Locks Up
    • Red ERROR! Message
  • Insta360 ONE X2
    • Caring For The Camera And FAQ
    • Power ON/ OFF/ Standby Mode
    • Mode/ Function Buttons
    • Power Light Status Indicators
    • Firmware
    • Wi-Fi Connection Issues
    • Hard Reset/ Camera Locks Up
  • General Advice
    • Best Practices
    • Caring For Your Camera
    • Where To Send Broken Devices
  • Additional Resources


You can download the latest version as a PDF below.



M
Matt is the author of this solution article.

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