FAQ: Failed Capture Submission
TABLE OF CONTENTS
Question: What happens if I upload imagery that isn't compatible with CupixWorks software?
Answer: The capture will not be processed. Examples of incompatible imagery include normal photos from a cell phone, single lens camera.
Question: What happens if I capture imagery with unsupported camera or mobile device?
Answer: The capture may not be able to be processed for a SiteView. Hardware compatibility needs to be confirmed prior to capturing a site.
Location/Capture Data Mismatch
Question: What needs to be done to fix photos that do not match the location or other data?
Answer: There are several situations to consider:
- Please do not change the image file name. If a file has been renamed, it will need to be changed back to its original name to match the location/ capture data.
- Please confirm that the images being uploaded correspond to the specific capture.