CupixWorks Support Center

FAQ: Failed Capture Submission

FAQ: Failed Capture Submission

Here are some solutions to failed Capture Submission issues in the Capture App:

  1. Non-compatible imagery uploaded
  2. Capture taken with unsupported hardware
  3. Photos do not match location/ capture data


Question #1: What happens if I upload imagery that isn't compatible with CupixWorks software?

  • Answer: The capture will not be processed. Examples of incompatible imagery include normal photos from a cell phone, single lens camera.


Question #2: What happens if I capture imagery with unsupported hardware?

  • Answer: The capture may not be processed. Hardware compatibility needs to be confirmed prior to capturing a site.


Question #3: What needs to be done to fix photos that do not match the location/ data?

  • Answer: There are several situations to consider:
    • Please do not change the image file name. If a file has been renamed, it will need to be changed back to its original name to match the location/ capture data. 
    • Please confirm that the images being uploaded correspond to the capture submission.

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