CupixWorks Support Center

FAQ: Cluster Shot Capture Issues

FAQ: Cluster Shot Capture Issues

Here are some solutions to Cluster Shot issues in the Capture App:

  1. Pano image capture locations are too few and/ or too far apart


Question #1: What are the spacing rules for capturing with Cluster Shot?

  • Answer: The general rules for capturing with Cluster Shot: 
  • Line of sight is REQUIRED for panos to connect properly.
  • Take more panos when close to walls (we recommended a minimum 3 ft. away), and objects like forklifts, shelving, tables and chairs, construction materials, etc.
  • Take three panos when passing through a doorway: 
  • One at two feet before the doorway
  • One inside the door jam
  • And one at two feet after the doorway
  • Take more panos (every 4 feet or so) inside a smaller space like a hallway, small office, rest room, closet, hotel room.
  • Take less panos (every 8 feet or so) when in a wide open indoor space like a warehouse, lobby or waiting area, gymnasium.
  • Take less panos (every 10 feet or so) when capturing outdoor areas like building exteriors, open air areas.
  • Take HDR panos in low light areas or in extreme conditions like in a room with no lighting and very bright windows.


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