CupixWorks Support Center

FAQ: Reference Plan Issues

FAQ: Reference Plan Issues

Here are some solutions to reference plan issues when using the Capture App:

  1. No plans exist
  2. The plans are low quality
  3. The plans are unusable
  4. The plan scale, origin, and/or rotation are not properly set


Question #1: I went to do a capture, but no Reference Plans exist, so what should I do?

  • Answer: No plans have been uploaded to the Project. The capture will remain on hold until Reference Plans have been set up. Please read Upload and Configure a Reference Plan to learn how to upload one.


Question #2: What needs to be done when the Reference Plans are low quality?

  • Answer: Plans that are submitted for a Project must be scalable. Low quality, hand drawn plans may not work. Please read Upload and Configure a Reference Plan to learn how to configure one properly.


Question #3: What should I do when the Reference Plans are unusable?


Question #4: If the Reference Plan's scale, origin, and/or rotation are not properly set, how do I remedy the issue?

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