FAQ: Reference Plan Issues

Here are some solutions to reference plan issues when using the Capture App:

1. No plans exist
2. The plans are low quality
3. The plans are unusable
4. The plan scale, origin, and/or rotation are not properly set

Question #1: I went to do a capture, but no Reference Plans exist, so what should I do?

• Answer: No plans have been uploaded to the Project. The capture will remain on hold until Reference Plans have been set up. Please read Upload and Configure a Reference Plan to learn how to upload one.

Question #2: What needs to be done when the Reference Plans are low quality?

• Answer: Plans that are submitted for a Project must be scalable. Low quality, hand drawn plans may not work. Please read Upload and Configure a Reference Plan to learn how to configure one properly.

Question #3: What should I do when the Reference Plans are unusable?

• Answer: Please upload and set up new Reference Plans. Please read Upload and Configure a Reference Plan to learn how to upload a new one.

Question #4: If the Reference Plan's scale, origin, and/or rotation are not properly set, how do I remedy the issue?

• Answer: The Reference Plan wasn't configured properly. Please read Upload and Configure a Reference Plan to learn how to configure it properly.