Where Are My Photos Stored?

During each step of the capture process, 360° photos and 360° videos may be stored on your iPhone or iPad and 360° camera at different times. You can view this imagery and delete them at a later time.

Pano Location

During Capture

Panos are stored on the connected 360° camera(s) used during a capture.

After Capture Submission

Once you've finished your capture, the Cupix Capture App walks you through the pano and capture data submission process. All 360° photos and 360° videos taken during the capture are first downloaded to your iPhone or iPad during the file transfer step.  These photos and videos, along with all capture metadata such as project template, chosen reference plans and levels, and location data, are submitted to the CupixWorks server together.

After the capture is submitted, the panos and videos are stored on both the iPhone or iPad and the 360° camera(s).  You must delete this data from your devices once they are no longer needed to free up space for future captures.

How to View Panos on Device

Any panos and 360° videos that have been downloaded to your iPhone or iPad are not viewable from the Photo Gallery on your device. However, you can access this imagery by connecting to your 360° camera with the camera manufacturer's app prior to file deletion.

How to Delete Panos

After uploading all panos from a capture, remember to remove them from your iPhone, iPad, and 360° camera to free up space for future captures.

App Data vs. Panos

When deleting panos from your iPhone or iPad through the Cupix Capture App, you will have the option to delete 360° photos only or 360° photos and app data. The option to delete 360° photos removes all 360° photos and 360° videos that were downloaded to your device for submission. App data includes location data, pano names, project template, selected reference plans and levels, and capture area information, and you can delete this data along with the saved panos.

Deleting Panos from iPhone or iPad

To delete any panos or metadata saved to your iPhone or iPad:

  1. Open and log into your team on the Cupix Capture App.
  2. Go to Settings > Clear Data.
  3. Select the option 360° Photos Only to delete panos and keep metadata such as project templates, or select 360° Photos and App Data to delete all panos and metadata stored on your device.

Deleting Panos from the Camera

Follow manufacturer instructions to delete any panos no longer needed from your 360° camera.